The Good Remote

Privacy policy

Last updated: 5 September 2026

The Good Remote is made by Liquid Monks LLC (United States). It is a television app for people who find a normal streaming setup difficult to operate, and a website a helper uses to choose what appears on that television. This policy explains what each of them stores, what leaves the device, and what it is used for.

The short version

  • The television keeps your provider's address, username and password on the television itself. They are never sent to us, and never sent to the helper's dashboard. They go only to the provider they belong to, in order to play the channels.
  • We keep no viewing history. The dashboard holds what a television is set to now, not a record of what anybody watched.
  • We show no advertisements and sell nothing to anybody.

What the television stores, and where

Stored on the television, in the app's own private storage, and not sent anywhere by us:

  • The address, username and password of the streaming provider a helper set up.
  • The list of channels the television is showing.
  • The saved-channel list (the watchlist).
  • The setup PIN chosen for that television, which is what keeps a viewer out of the settings.
  • Accessibility choices such as high contrast and the maximum volume.

The app talks directly to the streaming provider whose address was entered. We have no part in that connection and no view of it. Many providers use plain http rather than https; the app allows this because it has no way to know which addresses a helper will type, and because refusing would make a great many providers simply not work. That is a deliberate decision, and it is stated in the app's store listing as well.

What is sent to the helper dashboard, if the television is linked

Linking is optional. An unlinked television sends nothing anywhere except to the streaming provider.

A linked television sends, on a regular check-in:

  • Whether it is switched on, and the title of the channel it is playing.
  • How many times each channel has failed, counted by channel title.
  • Its app version, and its own local date.

It reads down the channel list a helper has chosen. It never uploads a channel list, and it never uploads provider credentials.

The dashboard keeps the current state only. There is no viewing log, by design.

What the dashboard stores about a helper

  • The email address and password used to sign in. The password is stored hashed, using scrypt; nobody can read it back, including us.
  • Which televisions the account is linked to, and the channels chosen for them.
  • A short-lived pairing code while a television is being linked.

The dashboard sets two cookies. One keeps a helper signed in. The other holds a pairing code for fifteen minutes while a television is being linked, and is cleared as soon as the code is used. Neither is used for advertising or tracking, and there are no third-party cookies.

Payments

There are none. The app sells nothing, contains no in-app purchase you can make, and has no subscription. Every feature is free, including the helper dashboard.

If that ever changes, payment would be handled entirely by Apple or Google — card details would never be seen by this app or by us — and this policy would be updated before it happened, with the date at the top changed to say so.

The microphone

The app asks for the microphone only for voice search, only when somebody presses the voice search button, and the app works without it. Nothing is recorded or stored.

Analytics

The app contains no analytics or advertising software. Neither does this website: it is a static page with no scripts on it at all — no analytics, no tag manager, no third-party embeds, no tracking pixels.

What the servers do keep is ordinary web access logs — the address a request came from, what was asked for and when — which is how any web server works, and is not used to build a picture of anybody. The one deliberate exception worth naming: the pairing code is stripped out of those logs before they are written, because six digits are push access to somebody's television.

Deleting things

A helper can remove a television from their account at any time, which removes its channel list from the dashboard. To delete an account entirely, write to info@thegoodremote.com.

We do not delete accounts automatically. What you have set up stays until you ask us to remove it — which matters for this product, because a television can sit unused for months while somebody is in hospital, and nobody should come home to a set that has forgotten its channels.

Children

The Good Remote is not directed to children. It is an appliance for adults who find a modern television difficult to operate, set up on their behalf by another adult. We do not knowingly collect anything from a child.

Changes

If this policy changes, the date at the top changes with it.

Contact

Liquid Monks LLC, United States.
Privacy questions and deletion requests: info@thegoodremote.com